Privacy policy – TSGuard / TS-Plugins
1. Who we are
TELIS SOFT SRL ("we", "the operator") operates the ts-plugins.net website and provides the TSGuard WordPress Security product and related services. This policy describes how we collect, use and protect personal data in connection with the website, your account and the product.
2. Data we collect
- Account and licence: name (if provided), email address, billing data (as per payment processor), domains associated with the licence.
- Website usage: technical data (IP, browser type, pages visited, timestamp) – for site operation, security and basic analytics.
- Support: content of messages and attachments sent to support@ts-plugins.net or via the support form.
- TSGuard plugin on your site: the plugin may collect and process data on your server (e.g. IPs, security events, logs). This data is stored in your WordPress database; transmission to our services (e.g. licence verification, central API) is described in the product documentation and in the GDPR policy.
3. Purpose of processing
- Providing and managing the licence, account and product.
- Verifying licence validity and domains (to prevent abuse).
- Responding to support requests and improving services.
- Complying with legal obligations (billing, records, disputes).
- Security of the website and our infrastructure (fraud, abuse, attack prevention).
4. Legal basis (GDPR)
- Contract performance: for delivering the licence, updates and support.
- Legal obligations: where the law requires us to retain or report data.
- Legitimate interests: security, fraud prevention, improving the product and website (where your rights do not override).
- Consent: where applicable (e.g. newsletter, optional cookies), we ask for your explicit consent.
5. Data retention
We retain data for as long as necessary for the purposes above: e.g. for the duration of the contractual relationship and, after termination, for periods required by law (invoices, disputes) or for the right to defence. Traffic and technical log data may be retained for a limited period (e.g. a few months), depending on internal security policies.
6. Sharing data
We do not sell your personal data. We may share data with: Payment processors (for billing) – they have their own privacy policies; Technical providers (hosting, email, support tools) who process data on our behalf under confidentiality and security commitments; Authorities, when required by law.
7. Data security
We use appropriate technical and organisational measures (limited access, encryption where applicable, internal policies) to protect data against unauthorised access, loss or alteration. Communication with us by email or form is subject to the security limitations of the internet; for highly sensitive information we recommend secure channels (as per support instructions).
8. Your rights (GDPR)
Under applicable law (including GDPR), you have the right to: Access your personal data; Rectification of inaccurate data; Erasure ("right to be forgotten") in certain conditions; Restriction of processing; Data portability; Object to processing based on legitimate interest; Withdraw consent where processing is based on consent; Complain to a supervisory authority (in Romania: ANSPDCP).
To exercise these rights: support@ts-plugins.net. We respond within a reasonable time (usually 30 days).
9. Cookies and similar technologies
The ts-plugins.net site may use cookies and similar technologies for: technical operation (e.g. session, preferences), security and basic analytics. Further details may be provided in a dedicated cookie banner/page on the site.
10. Modifications
We may update this policy. Significant changes will be communicated (on the site or by email) and will indicate the date of last update. Continued use of the site or product after publication constitutes acceptance of the updated policy.
11. Contact
For questions about privacy and personal data:
Email: support@ts-plugins.net
Website: https://ts-plugins.net
This policy is for informational purposes. For legal interpretation in your situation, consult a lawyer or data protection authority.